You can rest assured when you place an order with my small business, I do everything it takes (within reason) to make sure you receive it as fast as possible! You will receive tracking information via email once your order has shipped. 

  • Please allow 11-14 days for processing. Extended turnaround times may occur for larger orders, custom orders or during summer market or holiday season. If you need to meet a certain timeframe, please email me first and we can arrange something prior to your order. 
  • I do regularly have a ready-made selection of items ready to ship if you need something ASAP. Message me and I will send you photos of items ready to go.
  • Local Pickup 
    • I offer local pick up from my Davis Porch and Patio on Main Street in Weatherford, Texas and from my home in Springtown, Texas for my local customers. Please choose this option at checkout instead of entering a shipping address.  
    • You will receive an email to schedule a pickup when your order is ready. Be sure to add knot_average_macrame@yahoo.com to your contacts list to help prevent this email from going to your spam folder.
  • Shipping is currently only available in the United States through my website. For my Canadian customers, shipping can be arranged. Please email me for more information. 
  • Most orders ship out via USPS and shipping is calculated by weight at checkout. UPS or Fedex may be used for larger packages. 
  • Knot Average is not responsible for shipping delays, damage, or loss. Once an item is handmade, carefully packaged, a shipping label is purchased, and the item is dropped off with the local mail carrier, I am unable to control anything further.  I recommend selecting a priority mail with insurance upgrade at checkout to protect your package in case of an unfortunate circumstance.
  • If your package is missing in transit (the tracking stops updating), sign up for text alerts through USPS.
  • If your tracking number shows delivered but the package is nowhere to be found, please follow details below under missing package instructions.
  • If your order arrives damaged, please see details below under damaged package instructions. 
  • If a package is returned to me due to the address being entered incorrectly at checkout, we will contact you for another address and additional shipping fees. 

 

MISSING PACKAGE INSTRUCTIONS
If your tracking number is showing delivered but your package is nowhere to be found, please do the following:

  • Make sure the address you entered at checkout is accurate. You can check this on your delivery confirmation email. 
  • Check the tracking number to see exactly where it was left (mailbox, front porch, back porch, side yard, etc.).
  • Check with anyone who lives at your house - sounds silly, but 99% of the time someone in the home has the package and just forgot to relay the information.
  • Check with neighbors. Occasionally USPS does deliver to the wrong house.
  • Call your local post office and speak with the supervisor for more information - specifically ask for exact GPS info regarding where your package was left. It may have been left at the wrong residence, or they have also been known to mark packages as "delivered" 1-2 days prior to delivering them.

If none of these steps give you any answers, you can file a missing package claim here. If you believe the package was stolen, we recommend filing a police report. If you require further attention, please reply to your order confirmation email and we'll get back to you in 1-2 business days.

DAMAGED PACKAGE INSTRUCTIONS

Making sure your order is packaged with care is always my top priority, but occasionally a package is mishandled in transit and arrives damaged. Knot Average packages shipped with added insurance are eligible for a replacement or refund. If your order shipped via USPS priority or first class with added insurance, please reply to your delivery confirmation email with photos of the damaged items so we can file a claim with USPS on your behalf and proceed with a replacement or refund.

  • If you prefer to be reimbursed, please hold onto your box and damaged items until you receive a check from USPS in the mail. You may receive a letter asking you to bring your damaged items into your local USPS branch for further inspection before a check will be issued.
  • If you prefer to receive a replacement, please note that you are agreeing to safely store your damaged item(s) and box/packaging, as USPS may follow up with a letter in the mail asking you to bring it into your local post office for inspection. As a small handmade business, we rely on this reimbursement from the post office to cover our costs for sending you a replacement. 

I appreciate your patience and understand how frustrating it is to receive a damaged package. I look forward to resolving this for you.

Unfortunately, if you selected a shipping method that did not include insurance, your package is not eligible for replacement or refund.